Business Communication

During the trial run you atomic number 18 non tout ensembleowed to open your references. B. Please answer the undermenti unmatch competentd moves in the row of essay which consists of introductory paragraph, detail and mental testple, and concluding paragraph). 1.Effective conversation strengthens the connection in the midst of a troupe and tot tout ensemble(prenominal)y its stakeholders, those collections affected in m somewhat(prenominal) way by the conjunctions sues customers, employers, stakeholders, suppliers, neighbors, the community, and the nation. Conversely, when dialogue breakd suffer, the results fucking be some(prenominal)thing from age wasting to the tragic event. How domiciliate a take of shargond experience between vector and recipient result in colloquy failures? 2. The way you take aim yourself and interact with others digest agree a profound influence on your comp eithers advantage and your c beer.Beca commit of your sharp communi cating skills, for runple, your jacket dog al slipway asks you to release his decl bes for him exclusively when the CEO complimenting him on his logical governance and brighten create verb e rattlingy mien, your tribal chief responds as if hed written all those spend a pennys himself. What mis cellular ph superstaranea of honourable choice does your bosss response repre displace? What stern you do in this agency? Explain your answer and your backgrounding. 3. E actually month, each employee in your department is expect to give viva voce creation on the status of your concourse project.One element of the pigeonholing, however, has a severe speech impediment that prevents hatful from deduceing most(prenominal) of what he has to say. As the department motorbus, how allow for you resolve this dilemma? Is it alikely for you to part non-verbal conversation? Please apologise. 4. CRM stands for Customer Relationship Management, a kind sept of softw atom ic number 18 that helps companies manage their interactions with customers. What ar the factors to be finded when choosing visual media like CRM for your occupation communion? PS Maximum s total is 25 for each point including paragraph structure, sentence tructure, cohithernce, spelling, and choice of word. oOo communicating is a plow w presentby info is en unopen in a package and is channeled and imparted by a vector to a recipient via both(prenominal) medium. The receiver then entrust decodes the learning before he/she gives feedback to the get downer. Of short earn, close to interference stern appear in any forms and disturb the mathematical operation of colloquy itself. When a performance of inter line of descent doesnt run properly, it is called colloquy breakdown and it is very common.In any converse model, interference of a communicating model is called hitch. at that state of affairs be umteen examples of noise, such as environmental noise, ph ysiological-impairment noise, semantic noise, syntactical noise, organizational noise, heathen noise, and psychological noise. The lack of sh bed experience of communion between the sender and the receiver could be assortified as semantic, syntactical, organizational, or ethnic noise. semantic noise means the sender and the receiver deport distinguishable interpretations of the hearts of authoritative words.For example, the word weed could be interpreted as undesired jutts on your yard or as marijuana. Syntactical noise is a form of noise where certain grammatical mistakes appear and disrupt colloquy. This kind of noise usually appears when the language that is utilise in the communication do by is non the mother language of ace or to a greater extent parties of the transit. Poorly unified communication can prevent the receiver from precise interpretations. When this happens, it is called organizational noise.For example, when a bus teaching his/her subordinates ho w to use a new apparatus for their f etceteras, but he/she is not telling them in a well organise form of communication, it can actualise the subordinates more confused or so the new tool. The last one is pagan noise. This happens when the receiver and the sender came from contrastive cultural background. For instance, wishing a Moslem Merry Christmas could be offending for him/her. The process of communication does not eternally run well. most interference can appear and disrupt the process. in that respectfore, we should learn the telling way of communication so that we can avoid the interference and conduct an effective way of communication. In descent or in contemplates environment, in that respect are somewhat rules that should be obeyed so we wont hurt someone elses touch perceptions or take the undecomposeds of others. This get along of rules is called descent ethics. However, to de marchesine whether an act is ethical or not is, some ages, not easy. Fr om the example given in the question, I dont break any trouble to say that it is wrong. My boss claimed my operates as his/hers and that simply violated my intelligence rights.There are some options can be taken to deal with this shift, but I bewilder my own way to deal with this. If I were in that position, I would in force(p) complain to him/her right away. Tell him/her that I didnt like what he/she was doing but in a most nice and most genteel ways. I dont think he/she would fire me because he/she privationed me. I was good at do hi grades and if he/she shoot me, it wouldnt be that easy to find someone else with the same(p) skill. In working environment, we should incessantly ensure that our acts are ethical. Even when someone else does unethical acts toward us, we should solve the line with the most ethical way.By ensuring that every act that we conduct is ethical, it leave alone not only make a good working environment but also intends us who we really are. In th e process of communication, some interference can appear and disrupt the process. This interference is called noise. There are many kind of noise, such as environmental noise, physiological-impairment noise, semantic noise, syntactical noise, organizational noise, cultural noise, and psychological noise. From the example given in the question, it is var.ified as physiological-impairment noise.It means he/she has physical maladies that prevent effective communication. In this case speech impediment. If I were the manager, I would try to help him with his/her speech problem. However, if it were im likely to help him/her with the problem, I would give him/her the work that compulsory less speaking or the more good part. I would expire him the part that deals with counting, graphs, etc. Customer relationship care (CRM) is a widely- holded dodge for managing a companys interactions with customers, clients and sales prospects.It involves development engineering science to organize, automate, and synchronize affair processes, principally sales activities, but also those for marketing, customer service, and good support. One of the factors that should be considered when utilise CRM is the tools could be modify. The tools itself are usually limited. So, when using CRM as the companys strategy, we should ensure that we withstand the right processes, the right people, and the right strategy blood line communicatingTherefore, the company should develop soundbox and extensive plan in raise to beam their operational, strategic, pecuniary and transactional problems. agree to the Matthew Walker, in this situation, the first step should be communication proactively to limit surprises and wee-wee the credibility and trust. It does not mean that company should separate every financial part however the trust is the critical. The healthy rail line requires the healthy community. Also, at that place should contribution in creating and primary(prenominal)tena nce.Certainly, the public wants to know active companies, organizations. Lewis (2010) states that, corporeal social responsibility becomes the buzzword from the board agency to the living room by developing media coverage dealing with such issues as bodied governance and environmental responsibility. Professionally, this rise In awareness of the term CARS has created a new modal value in business circumspection (Jackson, 2001). Many academics, corporate stakeholders and Government are calling on large and small corporations to comprehend CARS orientated approaches to business.It helps to give-up the ghost with stakeholders efficaciously. Inefficient or scant(p) communication oft clockstimes argues neither planning, chimerical deadlines and budgets. Every company postulate to top often and effectively in order to know about the processes of future tense plans, thrill and vision. fit to the poll, which was conducted by IT managers of French computer manufacturers, 57 % of project failures were because of the poor communication. The main reason is that inability to cl early on state their expectations to the stakeholders.Moreover, the good communication is not one-size fits all technique. Firstly, every company should pay attention to the diplomatical transparency and sensibility to their pacific work styles. For instance, some people require regular data and constant updates while others need high aim reign overives and knowing dependable particularised exposit. Also, it is very cardinal knowing and having the catch up with tools and skills to reach the main goal of the company. There is no doubt that, miscommunication can creates hard feeling which might remain undetected for a presbyopic time.Every employee should prepare a orb communication strategy in order to secure the postulate expectations from stakeholders. Also, it is passing requi aim to write about the ideas, issues, insights and acquisition. In addition, on that point should be aimn the statistics and should be presented to the stakeholders. It helps to show up the self-coloured kit and caboodle which were done already. Also, one of the outdo ways to avoiding the conflicts with stakeholders is write the memos. This can be as saucer-eyed as stating postulate of company in a few sentences or as difficult as writing out your list of objectives.It is serviceable to delineate the core objectives with measurable parameters of the company. Furthermore, each of your motley project stakeholders their own agenda and goals. The companys administrator team should submit the particular cultivation and a oppo pose communication style in the day-to-day dilate of delivery. Usually, stakeholders want to see more of the summarized freshen up. In order to balance the unlike needs of communication, there should be the connection between risk and risk moderation actions. It is very Copernican for external stakeholders.If a risk can be mitig ated by adjustments with the control of the company then it probably doesnt need to bubble up to team. Also, the communication about the risk with the stakeholders can be tricky, because this multitude, usually, is unfamiliar with the details Of the company. In order to succeed, company should fully develop the concepts without using the companys jargons in the message. Also, it helps to show the benefits to gain acceptance. The company should meet with the stakeholder to hash out the plan unitedly and maintain corroborative relationships.Nowadays, the several marketing techniques can be used to facilitate this process, which helps to promote this in effective way. The studyity of companies use the part of the messaging with stakeholders. harmonize to the Schultz(2006), companies prefer using the negligible release kind of communication with stakeholders. This finding shows that suggestion by the web-based subject field is the most effective way of reaching the goal. Wit h the respect to CARS the centre management bell leafy that the several(a) messages where they can cash in ones chips across assorted means generated the benefits to the company, organization.Moreover, the clear structured message to the stakeholder whether it will be communicable via print or shown on companys website will become effective to settle down the goals. The details should be written in the message carefully. Also, it can be provided in different formats. Sometimes, there will be necessary to translate the documents in order to check, because many types of special words in the technology neuterd. Therefore, effective communication whitethorn require the translating of technical and financial jargon.Also, in writing the message to stakeholders it is very heavy to explain the technical issues in scathe that non-experts can understand. In addition, politicians and the public can make their decisions. One of monetary value of company can be provided by the using t he glossary of company. In conclusion, certainly the poor message with the lack of instruction in the jailed has the negative impact on the company. colloquy is the complicated process of sharing and exchanging information, knowledge, feeling and experience.It is important to write the propound to stakeholders with the specific details and expectations in order to obtain the companys good reputation. The communication principles, which relates to the management of company are important to define clear organizational structured communication. It will demonstrate the high-performing organizations, where all employees respect communication principles. Also, it can show the high gradation of trust between team parts. The effective business communication consists of the accurate communication in particular message, where the stakeholder can understand this correctly.One of the important things of the communication with the stakeholder is not confusing and misinforming with the inf ormation. Therefore, the corporate policy should be strictly checked. both of us know that the aim of corporate communication is to managing perceptions by dint of the positive corporate brand, transparent relationship with all stakeholders. Thats wherefore the record of corporate communication is one of the necessary facts of the triple-crown impasses, because it helps to consider and notice the hybridization between the level and perception of the every company. origin communicationTherefore, the company should develop consistency and extensive plan in order to commit their operational, strategic, financial and transactional problems. According to the Matthew Walker, in this situation, the first step should be communication proactively to limit surprises and build the credibility and trust. It does not mean that company should issue every financial part however the trust is the critical. The healthy business requires the healthy community. Also, there should contribution i n creating and maintenance.Certainly, the public wants to know about companies, organizations. Lewis (2010) states that, corporate social responsibility becomes the buzzword from the boardroom to the living room by growing media coverage dealing with such issues as corporate governance and environmental responsibility. Professionally, this rise In awareness of the term CARS has created a new fashion in business management (Jackson, 2001). Many academics, corporate stakeholders and Government are calling on large and small corporations to adopt CARS orientated approaches to business.It helps to communicate with stakeholders effectively. Inefficient or poor communication often demonstrates incomplete planning, unrealistic deadlines and budgets. Every company needs to communicate often and effectively in order to know about the processes of future plans, unloadion and vision. According to the study, which was conducted by IT managers of French computer manufacturers, 57 % of project f ailures were because of the poor communication. The main reason is that inability to clearly state their expectations to the stakeholders.Moreover, the good communication is not one-size fits all technique. Firstly, every company should pay attention to the diplomatic transparency and sensitivity to their pacific work styles. For instance, some people need regular data and constant updates while others need high level directives and knowing just specific details. Also, it is very important knowing and having the correct tools and skills to reach the main goal of the company. There is no doubt that, miscommunication can creates hard feeling which might remain undetected for a long time.Every employee should prepare a semi-formal communication strategy in order to define the exact expectations from stakeholders. Also, it is extremely necessary to write about the ideas, issues, insights and information. In addition, there should be shown the statistics and should be presented to the s takeholders. It helps to prove the works which were done already. Also, one of the best ways to avoiding the conflicts with stakeholders is writing the memos. This can be as simple as stating needs of company in a few sentences or as complex as writing out your list of objectives.It is useful to define the core objectives with measurable parameters of the company. Furthermore, each of your various project stakeholders their own agenda and goals. The companys executive team should submit the particular information and a different communication style in the day-to-day details of delivery. Usually, stakeholders want to see more of the summarized review. In order to balance the various needs of communication, there should be the connection between risk and risk mitigation actions. It is very important for external stakeholders.If a risk can be mitigated by adjustments with the control of the company then it probably doesnt need to bubble up to team. Also, the communication about the ris k with the stakeholders can be tricky, because this group, usually, is unfamiliar with the details Of the company. In order to succeed, company should fully explain the concepts without using the companys jargons in the message. Also, it helps to show the benefits to gain acceptance. The company should meet with the stakeholder to discuss the plan together and maintain positive relationships.Nowadays, the several marketing techniques can be used to facilitate this process, which helps to promote this in effective way. The studyity of companies use the type of the messaging with stakeholders. According to the Schultz(2006), companies prefer using the minimal release kind of communication with stakeholders. This finding shows that suggestion by the web-based limit is the most effective way of reaching the goal. With the respect to CARS the centre management bell ivied that the various messages where they can communicate across various means generated the benefits to the company, org anization.Moreover, the clear structured message to the stakeholder whether it will be transmitted via print or shown on companys website will become effective to settle down the goals. The details should be written in the message carefully. Also, it can be provided in different formats. Sometimes, there will be necessary to translate the documents in order to understand, because many types of specific words in the technology changed. Therefore, effective communication may require the translating of technical and financial jargon.Also, in writing the message to stakeholders it is very important to explain the technical issues in name that non-experts can understand. In addition, politicians and the public can make their decisions. One of terms of company can be provided by the using the glossary of company. In conclusion, certainly the poor message with the lack of information in the intent has the negative impact on the company. communion is the complicated process of sharing and exchanging information, knowledge, feeling and experience.It is important to write the tarradiddle to stakeholders with the specific details and expectations in order to obtain the companys good reputation. The communication principles, which relates to the management of company are important to define clear organizational structured communication. It will demonstrate the high-performing organizations, where all employees respect communication principles. Also, it can show the high degree of trust between team elements. The effective business communication consists of the accurate communication in particular message, where the stakeholder can understand this correctly.One of the important things of the communication with the stakeholder is not confusing and misinforming with the information. Therefore, the corporate policy should be strictly checked. completely of us know that the aim of corporate communication is to managing perceptions through the positive corporate brand, tra nsparent relationship with all stakeholders. Thats why the nature of corporate communication is one of the necessary facts of the successful impasses, because it helps to consider and notice the intersection between the level and perception of the every company.Business parleyAssignment 05 Business Communication Topic conciselystop / loose advertises categories and formats of encompasss IN RESPECT OF Sir Hamid Nawaz Sb. SUBMITTED BY MUHAMMAD JAVED IQBAL AISH MBA 1st Semester Section (A) DEPARTMENT OF ADMINSTRATIVE SCIENCES QUAID-I-AZAM UNIVERSITY capital of Pakistan What is report? An orderly and objective communication of factual information that serves a business project. What is bunco report? The short report consists of a gentle foliate and the report text normally. Like most of the less formal report forms, the short report may be organized in either the direct order or indirect order. but the direct order is more common. This plan begins with a quick summary of repo rt including the conclusions and testimonys. Because many organization heavily depend upon the short reports. There are many varieties written for the different purposes. Some companies have their particular report forms. There are many types of short reports but we will define tierce of them only, as follows 1. Routine operational reports The majority of the reports written at heart the companies are routine reports that informs to the supervisors, top managers and other employees of the organization about the companys all activities.These reports can be for daily, weekly, periodical or quarterly. It depends upon the work nature that if sufficient task like all the policy make rules have to define then it will be in more concise form that every one can understand easily. For the various purposes we can use this form of report. For example the harvestion data, the data of incorruptible customers etc. The formation of this type of repot varies from company to company and manag ers to manager. The content / format of this report ? The concern comes from the fact that what is inside the report and it mustiness(prenominal)(prenominal) be written with in 15 minutes.Thats why we define its name first of all so that this name clearly define the required information efficiently and on time. Most of the organizations define some standard for the short operation report because managers dont have sufficient time to write on the daily or monthly basis by defining its whole format. So they define a standard that these confine must embarrass in the report so that reader can understand easily. ? The findings of a particular sample must be given in a chronological order so that readers can understand quickly.And must use the appropriate drawings if required any. ? In the end of routine report just put the summary, which may include or not accord to the data required. 2. Progress reports This report review progress on an activity. This report focuses on the prog ress toward a specific goal. If someone is working on a project under the oversight of a boss then he or she must have to write a progress report for that project to his or her contiguous boss or manager to show the progress of that project that work is on the track.Progress report can be formal or free-and-easy depending on the work nature. that most are informal and narrative. And one important factor which must use in this report that is subject i. e. I or we. If we are using the word I in the progress report that I have done all this then it shows really negative behavior and we shows the best motivation tool in the progress report. The format / content of this report ? Describe the purpose and nature of the project first. ? Present a summary of work already completed. Describe work truely in the progress including personnel, methods. ? Forecast future activities related to the project. ? In the end include recommendations and request. 3. Recommendation reports A recommenda tion report is a detailed report submitted to readers who are usually in a high management position, like as, supervisors, top managers, moderate of departments, buyers of company, and pick out officials, to accept or reject the writers plan or choose from among their recommendations. Purpose of the recommendation reportThe main purpose and physical composition of this report is to present a carefully created, well-supported last(a) cause for application of the look which we have conducted. The report will define ways to apply findings to the problem which we have investigated. If the report is accepted then it t can farting to improve functioning conditions, a more competent and cost-effective business or supplementary jobs. Format of the recommendation report Her we use report format, not memo or garner format. And important thing, here is, that we have make sure of using headings and number the pages of the report.The length will turn based on the number of headings, the size and number of visuals, and other pattern features. limit of recommendation report ? creation of report The opening of this report should be interesting so that it actually represents what it follows. ? Methods of report We have to explain all the gathered data so that its primary purpose was to understand the background of the problem, not to get solutions. ? Summary of the secondary research hither we have to consider what has been done before to address that problem, and to recommend solutions. ? summary of Survey FindingsThis section is important due to its survey factor because here we define the findings obtained from the primary and secondary research. ? Feedback We conclude from the gathered data and implement to solve the problem. ? Recommendations Recommendation shows that how readers can transform their particular action into actions. ? finale Goodwill tone is much important and must be closed in form of solving the problem. Short reports format Short report for mats are the design of the report that defines which contents of the reports are included and which contents are described more or not.Simply the format of a report shows the outline of a whole report either of short or long. There are different formats of the short reports which are as follows, but here we have to define terzetto of them only garner format enumeration format promulgate format Prepared forms 1. garner Format The reports in the forms of letter are known as the letter format reports. These formats are normally used when writers have to send information to outsiders in informal form. subject matter these reports are used to present information to person outside the organization.For writing a report in a letter format these instructions can be followed We write the name and organization information in the upper left corner of the page with date. Under these three things you have to write the name of the recipient and his agnomen and company address. After writing salutation we present the information about the important contents of the report. Then give reason why we are writing a report. Here we need more information to light up our readers about the report. In the end provide the conclusion and recommendation. Friendly conclusion is also necessary.So use those words which create the goodwill. And write name below the four lines after closing with signatures. 2. Memo Format These formats are normally used when writers have to send information within the organization. Means these reports are used to present information to person inside the organization. A memo is used to persuade people to take some action or to give feedback on a specific matter. Word Memo is also called as memorandum. Memo can be formal and informal as well. Memo is written in a very simple tone that easy to understand. Memo must be short and specific.In memo the avocation things are important to note generate to identify the audience to whom we are writin g. Write the name of sender and receiver in a memo. Purpose of writing a memo must be given with the subject. Give suggestions for the help of readers. Present the recommendation with some arguments. Closing with creation of goodwill. 3. Short report format Short reports formats are used to give some particular information and also have different reasons and purposes of writing in terms of managers and employees. So the contents of the short reports are Write the title of the report very first concern the name of that person to whom we are writing Mention the name who is writing Mention the date also Short reports include terms of references which show fundamentally the main contents of the reports. Define the methodology of the report coating shows the overview of the whole report. And in the end we present the recommendations to take actions if necessary. References www. google. com www. osun. org www. scribd. com www. wikihow. org Business CommunicationBusiness Comm unication Md. Tarikul Islam Jahangirnagar University, Bangladesh Islam, M. T. http//sites. google. com/site/kjatbd/ Topics Today q Topics Today u socio-economic line Outline campaign introduction Topics included in the course pay course of action method What to expect and how to be alert u Start of the course, if time allows Islam, M. T. http//sites. google. com/site/kjatbd/ The figure q Welcome u To the conformation-Business Communication o? draw code EMBA 501 o? To the students of EMBA Program o? This is a three conviction course where one learns about Basics of communication Tools in communication o? For class schedule contact EMBA Coordination office Islam, M. T. http//sites. google. com/site/kjatbd/ The note Studying Communication means u Studying communication has three parts o? Theory o? Applying theories in real suffer o? Feedback on application mentioned above u Therefore we shall o? First study the theory o? Then would know how to use the theories in re al sustenance o? closingly we shall check the applications for lastingness and might Islam, M. T. http//sites. google. com/site/kjatbd/ The tend Scope q Scope o?This course is about learning fundamentals of communications and then communicating effectively and efficiently with the available tools in communications Therefore the course starts with the learning about communications followed by the lear ning and applications of communication tools available in place Islam, M. T. http//sites. google. com/site/kjatbd/ The run for Book q Recommended Book o? We shall follow the apply Business Communication by Lesikar Buy the latest edition o? both other materials will be provided in due time Please remember that it would be more adept to go through more than one sacred scripture most all the communication books are more or less on same issues Islam, M. T. http//sites. google. com/site/kjatbd/ The path Contents No Topics 01 Basics of communication 02 Introduction to communi cation, types of 03 Verbal Communication 04 Culture and communication 05 Non verbal communication 06 engine room and communication 07 command letters and job related letters 08 class vitae 09 Memorandum 10 Long formal business report 11 Research device communication, mediums of communication Contents are subject to change http//sites. google. com/site/kjatbd/ Islam, M. T. The Course evaluation q valuation u There are cardinal evaluations o? One by students and o? One by the course teacher u rating by course teacher o? Final exam for 40 marks o? Continuous Assessment (CA) for 60 marks including class presence Islam, M. T. http//sites. google. com/site/kjatbd/ Evaluation Final interrogatory (40 marks) q Final Exam u A comprehensive exam at the end of the semester o? Having 40 marks of value You should be prepared for the conceptual question in most cases Direct question would be the minimum or rare case u Questions in the final exam mainly will check o? Your overall corre spondences of the course o?Whether you are able to interpret the theories or not o? Whether you can create something new or not Islam, M. T. http//sites. google. com/site/kjatbd/ Evaluation CA (60 marks) q Continuous Assessment u Combination of o? sort out works, homework, assignments, presentations, case study, ad-lib examination etc. o? Exams Both quiz and class tests Either announced or unannounced Dont miss as there wont be any customization u Weights o? There wont be any weights to any evaluation criteria. All will be transmuteed into sixty. Final exam marks would be added to CA marks to decide on your grade in the course o?Remember there is no best of Islam, M. T. http//sites. google. com/site/kjatbd/ Evaluation CA enlarge u CA Details o? Assignment You would need to prove You can write letter properly You are familiar with different aspects of reports You know about memorandum o? Presentations You would be required to prove that you are familiar with the differe nt aspects of presentations and you can apply them in real living Islam, M. T. http//sites. google. com/site/kjatbd/ Evaluation CA Details u CA Details o? melodic theme writing as the final part Build up groups consort to directions Write a long formal business report Almost at the end of semester your group will present Others will try you including question and answer sessions Participation by all is mandatory and beneficial Make sure you are NOT a sleeping member Islam, M. T. http//sites. google. com/site/kjatbd/ Evaluation Sleeping appendage u Sleeping Member o? Never and ever be a sleeping member o? You will be traced out and your grade will be severely damaged o? How? On any of the works like assignments, presentations etc. you will be evaluated individually even though you work in the group In time of evaluation if you fail to prove yourself, it would not matter how good you have been working in the group, you will not score maximum Islam, M. T. http//sites. goog le. com/site/kjatbd/ Evaluation class organization Directions q Group formation directions u Form a group o? Of quintuple members each o? Group number will be decided by me o? Each group would have a group leader and one female member at least o? Submit the list within the next class o? Once the list is given, it would be treated as final one. Anyone not included in the list will form a wiz member group and will be evaluated for 80% marks i. e. (60*40%)*80% For what o? Can be for assignment, presentation, viva, case study, article reading, term paper etc. http//sites. google. com/site/kjatbd/ Islam, M. T. Evaluation Group Works q Group Works u You work in group but will be evaluated individually therefore you have the chance to prove yourself to cast out your grade u However, what would be seen when you work in group is o? You accumulate all the possibilities at maximum o? You have a mentionable group chemistry o? Don t try to be a leader by yourself o? Rather try to be a spon taneous leader o? By the way what is group work and why to work in group? Islam, M. T. ttp//sites. google. com/site/kjatbd/ Evaluation Report guinea pig u What to write about? o? Theme of the report You want to introduce a new venture in your area. Before you take the final decision you like to check the different aspects of the proposed venture. Write a formal report about those different aspects following the formalities in report writing. o? You can include whatever you want based on your imagination or the real life facts o? You will be graded based on your communication capability and your compliance with the report writing formalities We shall discuss different formalities of report throughout the course Islam, M. T. http//sites. google. com/site/kjatbd/ Evaluation Some Points to Mind q Some Points to Mind o? In group works you will be graded individually, but your group chemistry contributes to your salary o? Never be a sleeping member o? In case of presentation Quality of the presenter Quality of the presentation Quality of the presentation content Quality of the group works. any WILL BE CONSIDERED o? There is a probability that all group works will be followed by either viva or presentation be ready for that o? Each group will present one topic of the course will be detailed later on on Islam, M. T. http//sites. google. com/site/kjatbd/ Evaluation Summary. q To instinct for evaluation o? There would be no best of o? All would be converted in to 60 o? There is special treatment for class presence o? Honesty is extremely expected and dis righty will be severely penalized In case of dishonesty you will be informed and your answer script will not be evaluated o? You MUST prove yourself or your group make me feel that you deserve the marks I would expect higher(prenominal) level maturity, integrity, creativity, and professionalism in all of your works Islam, M. T. http//sites. google. com/site/kjatbd/Class front+/Participation u Not class p resence but class elaborateness I might assign some marks for the community and presence in class depending on the situation Maximum five marks would be given for this purpose Be in class in time if you dont want to miss the class Late coming is strongly discouraged Islam, M. T. http//sites. google. com/site/kjatbd/ Evaluation pass judgment Scale q Grading Scale o? Grading Unless otherwise specify the grading policy is gibe to the UGC rules Islam, M. T. http//sites. google. com/site/kjatbd/ Teaching Method general Approach q Overall Approach Approach o? Always we-we with win-win solution rater than I-we approach u Evaluation o? I never conceive in the memorizing and vomiting in the exam o? You have a head up your shoulder you have to use that o? I want something original for you at the end of the course that would be the sole benefit for you and me o? Most importantly I want an honest and disciplined manner Islam, M. T. http//sites. google. com/site/kjatbd/ Teaching Method impinging q Contact u In the class o? You can stop me at any time in the class o? Please keep asking as long as you are not fully satisfied with a topic u Outside class ? military post me at emailprotected com o? I strongly suggest this one as I am pretty regular in mail gratify don t expect answer of your problem over cell or instantly u Course related communication o? At http//sites. google. com/site/kjcourses/ Islam, M. T. http//sites. google. com/site/kjatbd/ The Course drawing Summary q Brief Summary o? The course EMBA 501 Business Communication Three honorable mention hour course o? Evaluation Continuous assessment of 60 marks Final exam of 40 marks o? Recommended book Business Communication by Lesikar, latest edition preffered o? Course Related communication At http//sites. google. com/site/kjcourses/ Islam, M. T. http//sites. google. com/site/kjatbd/ employment your head q Start thinking u What is very important is o? Use your head o? Don t bother about the head of Mr. Lesikar o? Use your head from the point where Lesikar stopped To become progressive To become successful To have or to secure an open attend Most specifically to earn good grade in the exam I never believe in memorizing and vomiting in the exam Islam, M. T. http//sites. google. com/site/kjatbd/ Any Question? u approaching up.. o? Course contents o? Basics of communication Islam, M.T. http//sites. google. com/site/kjatbd/ Course Islam, M. T. http//sites. google. com/site/kjatbd/ The Course Contents No Topics 01 Basics of communication 02 Introduction to communication, types of 03 Verbal Communication 04 Culture and communication 05 Non verbal communication 06 Technology and communication 07 General letters and job related letters 08 Curriculum vitae 09 Memorandum 10 Long formal business report 11 Research proposal communication, mediums of communication Contents are subject to change http//sites. google. com/site/kjatbd/ Islam, M. T. Course Contents u Basi cs of communication defining communication Types of communication Why to read communication at all? Actors in communication u Verbal communication Informal oral communication ceremonious oral communication Technology in the oral communication Islam, M. T. http//sites. google. com/site/kjatbd/ Course Contents u Cross cultural communication o? Difference in culture What is culture? What are the various dimensions of culture? How culture can influence the communication? u Non verbal communication Types Creativity in communication Islam, M. T. http//sites. google. com/site/kjatbd/Course Contents u Letters and memorandum Introduction to memorandum How to write memorandum Introduction to letters How to write formal letter ? farm out related letters u Long Formal Business Report Report writing Different aspects of report writing Islam, M. T. http//sites. google. com/site/kjatbd/ Course Contents u Curriculum Vitae CV and Resume Writing CV and resume u Research Prop osal Various elements of research proposal How to write a research proposal Islam, M. T. http//sites. google. com/site/kjatbd/ Course Contents Presentation u Presentation One/two group presentation(s) would be followed by after the ending of each topic. After the formation of group we shall fix who presents what What you do is ? You prepare slides ? You simply summarize the topic ? Others question you ? But you don t present or copy my slides Islam, M. T. http//sites. google. com/site/kjatbd/ Something missing? u Yes, its WRITING o? This is one of the most important aspects of communication o? Because of the greater importance of the topic we shall not study this as one single topic o? Rather we shall talk about writing throughout the whole course under various topics o?Try to grab any materials on writing from any source for the fracturement of you Islam, M. T. http//sites. google. com/site/kjatbd/ Any Question? u Coming up.. o? Basics of communication Islam, M. T. http// sites. google. com/site/kjatbd/ Basics of Islam, M. T. Communication http//sites. google. com/site/kjatbd/ Basics of communication q Contents of the topic o? What is communication? o? Different aspects of communication Actors/components in the process averages Methods Constraints etc. o? Why communication to read formally? o? Communication in the business place o? Summarizing the topic Islam, M.T. http//sites. google. com/site/kjatbd/ No me-you, always we-we Speak up Try to communicate in the class Your participation will be counted Islam, M. T. http//sites. google. com/site/kjatbd/ What is communication? What does communication mean to you? Any idea? Islam, M. T. http//sites. google. com/site/kjatbd/ De? ning communication u Communication defined o? Communication is the process of sharing our ideas, thoughts, and feelings with other people and having those ideas, thoughts and feelings understood by the people we are communicating with u Components in communication process o? Message sender o?Message receiver o? Message itself o? Medium o? Method o? affray etc. Islam, M. T. http//sites. google. com/site/kjatbd/ Key features in communication u Communication is successful when the message is certain as the same one that has been sent Therefore understanding is the key element u It s a both way process which is continuous Islam, M. T. http//sites. google. com/site/kjatbd/ Methods of communication q Methods in communication o? Verbal o? Written o? electronic o? Audio o? Visual o? Meetings o? government note board o? Text Islam, M. T. http//sites. google. com/site/kjatbd/ Mediums of communication qMediums in communication o? Letters o? Memo o? Reports o? fax o? Telephone o? Email o? o? o? o? o? attain board Internet Video/ scene conferencing Body language Face to award Islam, M. T. http//sites. google. com/site/kjatbd/ Which medium to use? q Available mediums o? Letters o? Memo o? Reports o? Fax o? Telephone o? Email o? Notice board o? Internet o? V i d e o / v i d e o conferencing o? Body language o? Face to face q quality of medium is affected by u Need for record u Direction of the information menstruation u Number of people to be reached u Confidentiality u Nature of the informationlength, complexity, emergency need u woo of the medium etc. Islam, M. T. http//sites. google. com/site/kjatbd/ Why communication fails? u Did any of your communication failed? u How did that happen to you? Was that just miscommunication or lack of understanding? Islam, M. T. http//sites. google. com/site/kjatbd/ Constraints to successful communication q Internal o? Fatigue o? Poor listening skills o? Poor communication skills o? situation toward the sender or information o? Mistrust o? panic o? Past experience o? Halo effect o? Perception Islam, M. T. http//sites. google. com/site/kjatbd/ Constraints to successful communication q External o? to-do o? Distractions o? Technical problems (email, internet, phone service) o? Time o? Enviro nment Islam, M. T. http//sites. google. com/site/kjatbd/ Why to read communication? u schooling is power and basis for almost all success stories o? But.. information gathering and processing matters demand learning of communication Communication skills helps one to ? Gather and process information properly and in time ? Solve problem easily through improved decision making ? Work in a team effectively and efficiently Information must be communicated in a proper way so ? Communication capability works ?Communication in professional life requires something different than the usual communication behave Islam, M. T. http//sites. google. com/site/kjatbd/ Why to read communication? q Careers in communication o? In Bangladesh still a narrow one and not recognized yet o? But in developed part of the globe quite recognized o? Because of specialization practice a good prospect is waiting forward Examples include customer service, tourism, government administration, advertising, medi a, and event management etc. Islam, M. T. http//sites. google. com/site/kjatbd/ Communication in business q Business Communication ? Transferring information from one part of the business to another that leads to some outcome, changed behaviour or changed practice It can be formal or informal, upward or descending(prenominal) Islam, M. T. http//sites. google. com/site/kjatbd/ Communication in business Finance Dept Change in payment systems E-mail sender or Instigator Channel Medium Feedback Receiver Islam, M. T. http//sites. google. com/site/kjatbd/ Types of communication u Communication can be of different types considering the situation. Some of them are here Formal and informal upwardly and downward Internal and external uHowever we are basically concerned of the overall classification of communications Verbal presentation, audio, voice message, face to face etc. Non verbal written, letter, memorandum, report, email, fax etc. Islam, M. T. http//sites. google. com/site /kjatbd/ Barriers to successful communication in business q Barriers to Successful Communication o? skill of the sender how much the sender understands of the message they are trying to send o? Content including technicalities and jargon o? Method of communication including style and body language where appropriate o? Skills and attitude of the receiver o?Organisational factors complexity of the organisation, scope of the organisation o? Cultural attitudes o? Perceptions, prejudices and stereotypes o? Inappropriate target for the message o? Technical capabilities ICT Islam, M. T. http//sites. google. com/site/kjatbd/ Communication Islam, M. T. Workplace http//sites. google. com/site/kjatbd/ Workplace Communication u By employment communication we actually mean business communication o? Business communication Transferring information from one part of the business to another that leads to some outcome, changed behaviour or changed practice It can be formal or informal, upwa rd or downward Scope of the business communication includes all the business activities corporations involve themselves Islam, M. T. http//sites. google. com/site/kjatbd/ Communication in the workplace u Importance of communication Business needs it extensively because of expanding need of coordination, effectiveness, and efficiency Specialization has made the field of communication a recognized one But unfortunately most people don t communicate well u Coordination, effectiveness, and efficiency Think about Unilever Information flows in the company Islam, M. T. http//sites. google. com/site/kjatbd/ study forms of business communication q Two major types of communication in workplace u Operational o? According to operational plan, to attain some goals or to handle some situations to convert them in favor o? Again two types are here Internal operational communication ? Communication among the people inside an organization ? To perform the main business activities ? These are kind of routine business activities like instructions from the teammates ? Computer and intranet are two major technology being used External operational communication ? Communication with the people that are outside of the organization ? It helps company to develop a better image ? Communication with suppliers, public relations activities etc. Islam, M. T. http//sites. google. com/site/kjatbd/ Major forms of business communication u Personal o? Not according to operational plan, simple one to one or one to many communication in an organization Examples can be personal communication, gossiping, joking, story telling, communication sitting at the company dining room etc. o? Can be an outstanding source of innovation foundation garment ? What and why? ?What are the alternatives in case you cant innovate? o? Will you allow this kind of communication while it cost you? Does it cost? How? How much? Islam, M. T. http//sites. google. com/site/kjatbd/ Communication entanglements in organizations u Formal network A simplified form of information flow network transmits information in all directions (upward, downward, and lateral) These flow is defined formally u Informal network A quite complex information flow network mainly based on personal communication This is affected by individual s involvement and membership in various groups and entities Islam, M. T. ttp//sites. google. com/site/kjatbd/ upwards/downward/lateral communication u Upward communication Communication that originate from the seam of the organization and heading to top of the organization u Downward communication Communication heading to the bottom of the organization after being originated at the top u lateral pass communication This is the communication in between people in the same level or group Islam, M. T. http//sites. google. com/site/kjatbd/ A situation to match q Some organizations are quite central in decision making. All the decisions are coming from the top of the orga nization o?Does that mean that in those organizations there are not upward communication? o? If there are any kind of upward communication in those organizations, would there be any difference in decision making? o? Are there any difference at all in between communication and decision making? Islam, M. T. http//sites. google. com/site/kjatbd/ How much to communicate? q Does all the sender send full message? u unfortunately NO o? What do you do when you communicate? You communicate fully? Why or why not? o? What does the companies do in Bangladesh? Give some examples o? How much a company should fall apart? Can a company disclose all at a certain time? o? Remember the negative effects of incomplete message is sometime dangerous Also mark the gap between company cant disclose and company does not disclose Islam, M. T. http//sites. google. com/site/kjatbd/ Communication process u Sender sends the message Sender prepares the message and decides on the methods and mediums He/she sends the message u Message in the sensory serviceman Once the message is sent, its in the world of lots of other messages along with noises Messages waits to be detected Islam, M. T. http//sites. google. com/site/kjatbd/Communication process u Message is detected o? Receiver detects the message o? Based on the ability to decode receiver decodes the message o? How much of the original message will be detected depends on lots of factors including Noise Past experiences Knowledge Perceptions, prejudices, stereotyping o? The message may not get the original shape Islam, M. T. http//sites. google. com/site/kjatbd/ Communication process u Giving meaning to the message Receiver gives meaning to the received message Once again it depends how he/she will give meaning to the message u Reply is sent Receiver replies to the sender This is called feedback which makes the whole process continuous But not necessarily reply is always sent ? How would you feel in that case? ? Why feed back is so important? o? The process continues Islam, M. T. http//sites. google. com/site/kjatbd/ spoken vs Written communication q Oral vs Written Written communication is likely to include more originative efforts Written communication is normally lengthier than the oral communication Written communication usually involves a limited number of cycles Islam, M. T. http//sites. google. com/site/kjatbd/ Some facts of communication Meanings sent are not always received No two minds have identical filters But closer the meaning more success are gained What can you do to bring the more synergy? u Meaning is in the mind Meaning comes up from mind sooner than words or symbols used What to do? u The symbols of communication are imperfect Symbols dont have unique meanings Meaning of symbols varies to receiver nodding Across culture symbols have different meanings Islam, M. T. http//sites. google. com/site/kjatbd/ q thank You q Any Question? Islam, M. T. http//sites. google. com/site/kjatbd/Business CommunicationThe company started the operations for the year 2008-09 on a very positive note and later registered negative appendage in the last quarters of the year. The company suffered major losses in the year and approached the bank for additional term bring of three crores and cardinal lakhs. The trial production of the new perfume is successfully completed and technical production will commence as early as possible this year Mr.Riktesh Khanna ,the Quality manager will not be able to review the performance of the product trails before the ensnare of the product . According to marketing head of south india the unanimity of the current forecasts is not an incontrovertible evidence of impending business acceleration . The survey stating the ambiguous nature of the market is another reason, which calls for another look at the new product launch and appears that the product has to be postponed indefinitely.The company conducted a review run into for the workers who are on strike for the last three months , the HR manager decided that the management should take a human and linient action on the workers and those who did not attend the meeting will be dealt seriously according to IAC 37,inorder to maintain the sanctity of office and uphold the gray traditions . Theapprehensions faced by the workers during the strike period are that they are not able to set realistic goalsand arrive at rational and conceivable decisions in terms of wages and benefits offered by the company.This is because workers have minimal depiction to outside world and more external influences. while the other reasons are frustration and breed to the workers and their family, incorrect self appraisal ,negative feedback by the representatives of address union. HR manager should appoint counsellors to orient them to companys policies and ethos and should allocate sufficient gold for this purpose. The project report on the new project was due yesterday. Si nce the completion of the report is very important for our organisation to achieve the strategic plan by intro the product successfully. Submit the report before 5 pm tomorrow.Business CommunicationThe company started the operations for the year 2008-09 on a very positive note and later registered negative growth in the last quarters of the year. The company suffered major losses in the year and approached the bank for additional term loan of three crores and fifty lakhs. The trial production of the new perfume is successfully completed and commercial production will commence as early as possible this year Mr.Riktesh Khanna ,the Quality manager will not be able to review the performance of the product trails before the launch of the product . According to marketing head of south india the unanimity of the current forecasts is not an incontrovertible evidence of impending business acceleration . The survey stating the ambiguous nature of the market is another reason, which calls for another look at the new product launch and appears that the product has to be postponed indefinitely.The company conducted a review meeting for the workers who are on strike for the last three months , the HR manager decided that the management should take a sympathetic and linient action on the workers and those who did not attend the meeting will be dealt seriously according to IAC 37,inorder to maintain the sanctity of office and uphold the hoary traditions . Theapprehensions faced by the workers during the strike period are that they are not able to set realistic goalsand arrive at rational and reasonable decisions in terms of wages and benefits offered by the company.This is because workers have minimal exposure to outside world and more external influences. while the other reasons are frustration and stress to the workers and their family, incorrect self appraisal ,negative feedback by the representatives of trade union. HR manager should appoint counsellors to orient them to companys policies and ethos and should allocate sufficient funds for this purpose. The project report on the new project was due yesterday. Since the completion of the report is very important for our organisation to achieve the strategic plan by launching the product successfully. Submit the report before 5 pm tomorrow.